bdjil's Privacy Policy
Protecting your personal information is our highest responsibility. This policy clearly describes how bdjil collects, stores, and uses your data.
1. Introduction & Applicability
When and to whom this policy applies
bdjil ("we", "us", or "the platform") is committed to creating a safe and transparent online gaming environment for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, store, process, and protect your personal information.
Who This Policy Applies To
This Privacy Policy applies to all registered and unregistered visitors of the bdjil platform. By using our website, you are considered to have agreed to the terms of this policy. If you do not agree with any term in this policy, we recommend contacting our support team before using the platform.
Scope of Applicability
This policy applies to bdjil's main website, mobile-optimized interface, and all related services. For third-party websites or services — where any external links may exist — the respective third party's own privacy policy will apply, and bdjil is not responsible for those.
2. What Information We Collect
Categories and sources of collected information
Identity & Contact Information
During account registration and verification, we may collect the following information:
- Full name and date of birth
- Email address
- Mobile number (for bKash, Nagad, Rocket, or Upay verification)
- National ID or passport number (for age verification)
- Residential address
Financial & Payment Information
Information required during deposit and withdrawal processes:
- Mobile banking account number (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal timestamps
We never store full payment card numbers or bank PINs.
Gaming Activity Information
To improve your experience on the platform, we collect:
- Play history and preferences
- Bet amounts and outcomes
- Active time and usage patterns
- Bonus and promotional offer usage
Technical & Device Information
Technical information collected automatically:
- IP address and geographic location
- Browser type and version
- Device type (mobile, desktop)
- Operating system
- Cookie and session data
- Referral source and navigation path
3. How We Use Your Information
Purpose and basis for using collected information
bdjil uses your information for specific and legitimate purposes. Each reason for use is described in detail below.
Service Delivery & Account Management
We use your information to create and manage your account, verify your identity and age (21+ confirmation), process deposits and withdrawals, send transaction-related notifications, and ensure customer support. This is the primary basis for our use of your information.
Security & Fraud Prevention
To maintain platform security and prevent unauthorized access, we monitor your device and login information. If unusual transactions or suspicious gaming behavior are detected, immediate action is taken to protect your account. Gaming patterns are also analyzed to ensure responsible gaming.
Service Improvement & Personalization
By analyzing your preferences and gaming behavior, we can recommend more relevant games for you, improve platform performance and usability, and resolve technical issues more quickly.
Communications & Notifications
We use your email address and mobile number to send important account updates, service changes, transaction confirmations, and security-related notifications. If you consent to promotional communications, information about our bonuses and offers may also be sent.
Legal Compliance
We may be required to use your information to comply with applicable laws and regulations, respond to requests from regulatory authorities, and assist in resolving legal disputes.
4. Information Storage & Security
Where and for how long information is kept
Storage Location & Retention Period
Your personal information is stored on secured servers. Data is retained for as long as your account is active and for as long as required to meet legal obligations. Even after an account is closed, financial transaction records and identity verification information may need to be retained for a period defined by applicable law.
Technical Security Measures
The technical measures bdjil uses to protect your information:
- SSL/TLS encryption — on all data transmissions
- Encryption of sensitive data stored in databases
- Secure password hashing methods
- Two-factor authentication option
- Regular security audits and vulnerability testing
- Limited employee access — on a need-to-know basis only
Security Breach Situations
If your information is ever at risk for any reason, we will notify you as quickly as possible and take the necessary preventive measures. Our support team is available 24/7.
5. Sharing Information with Third Parties
When and with whom your information may be shared
bdjil does not sell or rent your personal information. However, limited information may need to be shared with certain trusted partners to deliver our services.
Payment Processors
To complete bKash, Nagad, Rocket, Upay, and bank transfer transactions, the necessary transaction information is shared with the relevant payment service provider. This sharing is limited solely to the purpose of completing the transaction.
Technology & Service Partners
Game software providers (including Pragmatic Play, Evolution Gaming, Spribe, and others), hosting providers, cybersecurity partners, and analytics tool providers may receive the minimum information necessary to deliver their respective services. These partners are contractually bound to uphold our privacy standards.
Disclosure for Legal Reasons
We may be legally required to disclose your information to authorities in response to a court order, a lawful request from a government agency, or to comply with applicable law.
What We Never Do
- Sell or lease your information to third parties
- Directly disclose your information to advertisers
- Use your information for purposes unrelated to the service
- Share sensitive financial information without your consent
6. Cookies & Tracking Technologies
What cookies are and how they are used
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. bdjil uses cookies for the following purposes:
- Essential cookies: To maintain login sessions and ensure security — these cannot be disabled
- Functional cookies: To remember your language, theme, and preferences
- Analytics cookies: To understand platform usage and support improvements
Cookie Controls
Options to accept, reject, or delete cookies are available from your browser settings. Keep in mind that disabling essential cookies may disrupt some core platform functions and cause login issues.
7. Your Rights & Controls
What rights you have regarding your information
bdjil believes you should have full control over your own information. Your key rights are described below.
Right to Access
You have the right to view what information we hold about you. Upon request through our support team, we will provide you with a copy of your information.
Right to Correction
If there is incorrect or incomplete information in your account, you have the right to request a correction. This can be done through profile settings or via the support team.
Right to Deletion
You may request to close your account. However, due to legal obligations, some information may need to be retained for a defined period.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be restricted. Please contact our support team regarding this.
Right to Opt Out of Marketing
If you no longer wish to receive promotional emails or messages, you may request to stop them at any time. However, important transaction-related notifications cannot be stopped.
Right to Data Portability
You have the right to receive a copy of your information in a structured, commonly used format. Upon request, we will provide it within a reasonable timeframe.
How to Exercise Your Rights
To exercise any of the rights above, contact our support team via live chat or email. After verifying your identity, we will process your request as quickly as possible.
8. Protection of Minors
Our policy regarding those under 21 years of age
Age Restriction
bdjil strictly follows a 21+ age policy. This platform is for individuals aged 21 or older only. We verify age at registration, and if we learn that a minor has created an account, that account will be immediately closed and the related information will be deleted.
A Note for Parents
Our request to parents — please stay aware of your child's internet activity. If you believe a minor is using our platform, please notify our support team immediately.
9. Policy Changes & Updates
How you will be informed of changes
Policy Update Process
We may update this privacy policy at any time. For important changes, we will send a notification to your registered email and clearly announce it on the website. The date of the latest update will always be shown at the top of this page.
Continued use after changes
If you continue using the platform after a policy update, you will be considered to have consented to the updated policy. If you do not agree with any change, please contact our support team or request to close your account.
Privacy questions?
For any questions or requests regarding this privacy policy, our support team is available seven days a week, twenty-four hours a day. Support is available in both Bengali and English.
Chat with us on live chat